Double Buckle Sneaker

RETURNS

We will gladly accept returns of online regular priced purchases within 14 days of you receiving your shipment/order available for pickup at store location.  Merchandise may be returned provided it is in unworn condition with all original receipts, tags and packaging in place. A refund in the original payment tender will be processed upon receipt of the returned physical garment by Henry Singer.

All USA and International orders are Final Sale, no returns or exchanges allowed.

All sale items are FINAL SALE.

Merchandise must be in unworn condition with all original receipts, tags and packaging in place.  

Please note that Under Garments and Swimwear are all considered Final Sales, and may not be returned or exchanged after purchase.

We are unable to provide price adjustments on previously purchased items.  

Purchases may be returned to any of our store locations with original receipt or returned by mail. Customers are responsible for return shipping costs.

Prior to sending back your return, please contact us at shoponline@henrysinger.com to obtain a RETURN AUTHORIZATION NUMBER. Please include the following information.

• Order number
• Product item being returned
• Reason for return

Return Address:

Henry Singer E-Commerce RETURNS

150, 10220 103 Ave NW

Edmonton, AB  T5J 0K4

EXCHANGES

If you wish to exchange your item for a different size or colour we request that you return the original item and purchase your new selection online or in store.

We are happy to provide complementary expedited shipping via Canada Post for all orders over $200 before taxes. For orders under the prescribed amount, there is a nominal charge added to your order.

Should you wish to pick up your order in one of our stores, please select Free Pickup In- Store option for your preferred location during the check out process.   

International shipping

We currently only ship within Canada/USA and United Kingdom (some exceptions may apply). 

Tracking your order

You may expect your order in 2-14 business days, excluding holidays, for orders placed before 2 pm MST. Should there be any consolidation delays or inability to fulfill your order, you will be contacted directly.

Once your order has been packed and dispatched from our warehouse, you will receive a shipment confirmation email which will include a tracking number with Canada Post, so you may stay up to date on the status of your order's delivery.